Terms of Service

Agreement to these terms

These Terms of Service (the "Terms") form a binding agreement between you ("you", "the customer") and A1 Digital ("we", "us"). By signing up for, paying for, or using any of our services, you agree to these Terms. If you're agreeing on behalf of a business, you confirm you're authorised to bind that business. If you don't agree, please don't use the services.

The service

A1 Digital provides managed online-presence services. Depending on your plan, this may include website design and hosting, branded email setup and management, search engine optimisation (SEO), generative-engine optimisation (GEO/AI search visibility), content publishing, review-collection systems, customer-contact tools, and (on higher plans) marketing such as email campaigns and ads management. The exact activities included are defined by the plan you choose.

What we deliver vs. what we don't promise

We deliver the activities in your plan: building and maintaining your site, setting up and managing your profiles and email, publishing content, running the campaigns described, and so on. We commit to doing this work professionally and on time.

We do not guarantee specific outcomes. In particular, we make no promise about Google rankings, search positions, AI-assistant placement, traffic volumes, impressions, or any number of leads, calls, enquiries or sales. Search engines, AI systems and markets are outside our control, and anyone promising guaranteed rankings or lead numbers is being dishonest. Our promise is the work, done well. It is not a result we can't control.

Plans, add-ons & changes

• Your plan and its inclusions are as described at sign-up. We may improve or adjust what's included; material reductions will be notified in advance.
• You can upgrade or downgrade your plan. Changes take effect from your next billing cycle unless we agree otherwise.
• One-time add-ons (such as a logo, an extra page, or a store setup) are quoted and ordered separately and are subject to the Refund Policy.
• Some optional extras (for example, additional paid email mailboxes or paid advertising spend) carry third-party costs that are passed on to you or paid by you directly.

Billing & payment

• Plans are billed monthly or annually with $0 setup.
• There is no fixed contract, so you may cancel at any time.
• Fees are charged in advance for each billing period and recur automatically until you cancel.
• If a payment fails, we may pause work and retry the charge; persistent non-payment may lead to suspension (see below).
• Prices may change with at least 30 days' notice; changes never apply to a period you've already paid for.
• Refunds are governed by our Refund & Cancellation Policy, including our 30-day money-back guarantee.

Your responsibilities

• Provide accurate information and the content, brand assets and access we need to deliver the service.
• Respond to reasonable requests for input so we can keep your project moving.
• Ensure any materials you give us (text, images, logos, data) don't infringe anyone else's rights and that you have the right to use them.
• Keep your account credentials secure and let us know promptly of any suspected misuse.
• Use any email marketing only with genuine opt-in lists, in line with anti-spam laws such as CAN-SPAM and GDPR.

Acceptable use

You agree not to use our services for anything unlawful, deceptive, or harmful. That includes spam, malware, phishing, infringing content, hate or harassment, or anything that could damage our infrastructure or reputation. We may decline or stop work that would breach this, and we don't work in industries or on content we consider unethical or illegal.

Third-party services

Delivering your services often relies on third parties such as hosting, domain registrars, email providers, search platforms, and payment processors. Those services have their own terms, and we're not responsible for outages, policy changes or decisions made by those third parties. We'll always act reasonably to work around problems on your behalf.

Intellectual property

The underlying systems, code frameworks, templates, processes and tooling we use to deliver the service are and remain our intellectual property (or our licensors'). Nothing in these Terms transfers that to you. You're granted the right to use them as part of receiving the service.

Ownership of your assets

Your domain, your website content, your brand assets and your accounts are yours. On cancellation we hand over or give access to what belongs to you. We never hold your domain or content hostage to pressure you to stay.

Cancellation

You can cancel at any time through our contact page. Your services continue until the end of the period you've already paid for, after which recurring billing stops. You keep your domain and content. See the Refund Policy for how money-back works.

Suspension & termination by us

We may suspend or terminate services if payment is significantly overdue, if you materially breach these Terms (for example, using the service for unlawful purposes), or where required by law. Where it's reasonable to do so, we'll give you notice and a chance to put things right first.

Warranties & disclaimers

We provide the services with reasonable skill and care. Beyond that, and to the maximum extent permitted by law, the services are provided "as is" without other warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose. We don't warrant that the services will be uninterrupted or error-free, or that any particular commercial result will be achieved.

Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising from the services is limited to the fees you paid us in the month immediately before the event giving rise to the claim. We are not liable for indirect, incidental, special or consequential losses, including lost profits, lost revenue, lost data or loss of goodwill. Nothing in these Terms limits any liability that cannot legally be limited (such as for fraud or death/personal injury caused by negligence).

Indemnity

You agree to indemnify and hold us harmless from claims, losses and costs arising out of content you provide, your breach of these Terms, or your unlawful use of the services. For example, this covers a claim that material you gave us infringes someone else's rights.

Governing law & disputes

These Terms are governed by the laws applicable to the place where A1 Digital is established, and disputes are subject to the courts of that jurisdiction, unless mandatory local consumer law in your country says otherwise. We'd always rather resolve things directly first, so email us and we'll genuinely try to sort it out.

Changes to these terms

We may update these Terms as our services or the law evolve. We'll update the "last updated" date above and notify customers of material changes by email. Continuing to use the services after a change means you accept the updated Terms.