Live chat & inbox
Live chat is a small chat window on your website, and the shared inbox is the single place every message lands, website chat, email and more. Together they make sure no enquiry slips through the cracks, and that you reply while the customer is still interested.
Why it matters
- Visitors who can ask a quick question convert far more often than those who have to phone or fill a long form.
- A fast first reply wins the job. When two businesses respond, the quicker one usually gets it.
- One inbox means nothing is lost between email, chat and forms, the classic way enquiries fall through.
What’s included
- A live chat widget on your site, matched to your brand
- One shared inbox for website chat, email and your other channels
- Lead capture, every conversation keeps the visitor’s name and contact details
- Instant alerts so you can reply fast while interest is hot
- Mobile access, answer from your phone wherever you are
- Saved replies for the questions you’re asked again and again
How it works
- We add the chat widget to your site and connect your inbox.
- New messages and chats arrive in one place, with an alert.
- You reply; every contact is saved as a lead automatically.
Chat vs a contact form, do I need both?
Yes, and you get both. They catch different people:
| Live chat | Contact form | |
|---|---|---|
| Best for | Quick questions, “are you open?”, instant answers | Detailed enquiries, after-hours, attachments |
| Speed | Real-time | Reply when you can |
| Always captures a lead | Yes | Yes |
See Lead capture & contact for the form side.
FAQ
Do I have to be online all the time? No. When you’re away, chat collects the visitor’s message and contact details as a lead, and you reply when you’re back. Nothing is lost.
Can my team share the inbox? Yes, that’s the point of a shared inbox, several people can see and reply to messages from one place.
Will it slow my site down? No, the widget is lightweight and we keep your site fast, see Site speed & performance.
Which plan includes live chat? Live chat is included on Complete and Premier.
Pair this with branded email and lead capture for one tidy enquiry pipeline.
Last updated